DBS Keeps Agentic AI Story Bubbling

Editorial Staff

20 August 2026

has rolled out an agentic AI solution to help relationship managers and credit risk managers prepare credit assessments for large and mid-sized corporate clients.

The tool uses specialised agents to handle more than 70 tasks, synthesising raw data into a review-ready first draft of a credit memo, the bank said.

While the development is not strictly about private banking and wealth management, it illustrates how financial services continue to harness AI use cases.

The bank said the rollout, which follows a pilot involving 150 participants, covers about 1,500 staff around the world. DBS wants to cut time spent on credit assessment work by almost one third.

When staff prepare credit memos, and carry out related tasks, this can account for up to 40 per cent of an RM’s time. They then have to work through structured and unstructured information drawn from annual reports, industry research and internal records.

DBS said the capability is intended to free up relationship managers to focus on client engagement, while credit risk managers spend more time on portfolio strategy, risk calibration and emerging risks.

The banking group reported second-quarter financial results here.

In June, DBS announced that will be opening 18 new wealth centres across the region by the end of 2027. In addition, it will upgrade 36 existing wealth centres over the next 18 months. The combination of new and upgraded wealth cntres will open across Singapore, Hong Kong, mainland China, India, Indonesia and Taiwan.