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Being Digital Holds The Key To DBS's Future As Major Bank, Says CEO

Tom Burroughes

6 June 2014

, a Swiss-based research house. (For more on that study, see here.)

In April, the bank appointed Neal Cross as managing director and chief innovation officer, technology and operations, taking over from Steve Monaghan.

Gupta has been with the bank since November 2009. Since that time, he has overahled a bank which most recently logged record quarterly earnings of S$1.03 billion ($820 million).

Earlier this year, the bank said it will spend an additional S$200 million on its digital push over the next three years, on top of the S$600 million it already spends on technology every year, the article said.

“What we have been doing so far is an inside-out view. Basically, digitizing the bank. We take the bank’s services, and we put them online or on mobile. And we’ve been very successful,” Gupta is quoted as saying.

“So the notion of making an incremental investment is to see how we can think outside-in. We have to think: ‘How can we behave like a tech company?’" he added.